Frequently Asked Questions


About the Games

All Galaxy Fortunes games are sweepstakes based and conform with the gaming requirements as outlined in the Sweeps Rules. Galaxy Fortunes has two types of game modes available. Look below for information about the games!

How does a player register for a Free Account?

The Galaxy Fortunes free App is available on the Google play. You can also register on our web browser version. Go to www.galaxyfortunes.com/game.

After Downloading the app, double click on the Galaxy Fortunes app icon.

Click sign-up.

Fill out your registration information. Enter a username, a password, your display name, and your email address.

Click on the sign-up button.

The application will email you an OTP code (One Time Password) to validate your registration.

Enter your OTP code and select validate.

Your registration process is now complete.

Select and collect your sign-up bonus by clicking on the ‘Claim’ button. You are now ready to play Galaxy Fortunes!

What happens to Inactive Player Accounts

We reserve the right to deactivate your Customer Account if it is deemed to be an Inactive Account.

What are Sweeps Tokens and Sweeps Token Games?

Sweeps Tokens means sweepstakes entries subject to the Sweeps Rules. We may give you Sweeps Tokens free of charge when you sign up to a Platform, as a bonus when you purchase game tokens or via each of our free alternative methods of entry as set out in the Sweeps Rules. You may win more Sweeps Tokens when you play Sweepstakes Games. YOU CANNOT PURCHASE Sweeps Tokens.

Sweepstakes Game means any game played using Sweeps Tokens.

What are Multipliers?

A multiplier is a game feature which increases the size of your winnings. Multipliers carry the capacity to increase your wins and, while lots of slots have them, you’d be surprised at how many don’t too. So, if you’re looking for multipliers, it’s always advisable to check the game’s paytable first.

Equip yourself with a slot featuring multipliers to win double, triple or even quadruple your wins. Some multipliers in online slots are easier to understand than others and some games show you exactly how your wins are calculated, whilst others don’t. Some multipliers will increase your overall win, while others will work as a multiplier for your line bets and total bets.

Base Play Multipliers

Multipliers in base game spins are not all that common. It’s quite rare to get slot machine multiplier symbols when you’re not in a feature or Free Spins, unless the game has a randomly triggered feature involving a multiplier of some kind. However, it certainly doesn’t mean you’ll never come across a game that doesn’t have them and it’s always a bonus if it does.
If you are playing a slot with a base game multiplier, it will multiply your payline value with whatever the multiplier is. So, let’s say you hit a 5-of-a-kind that carries a x3 multiplier; you’ll win three times the amount shown on the paytable for that symbol. Overall, they’re pretty straightforward and you probably won’t come across them that often.

Free Spins Multipliers

Free Spins multipliers - the most common kind! And, usually the most generous ones, too. When it comes to Free Spins multipliers they can come in all shapes and sizes. Some slot machines with multipliers will award you random multipliers, others will have a predefined multiplier. Some might even let you pick your own multiplier! Usually, the higher multiplier you pick, the less Free Spins you’ll get. Multipliers are often the one thing that will make Free Spins different from the base game and it’s also possible that the multiplier will increase based on how many wins you get.

Scattered Multipliers

Multiplier slot machines can also have scatter symbols which double up as multipliers. If this is the case, scatters won’t need to appear on a winning payline. Instead, they can appear anywhere on the reels to form a win.

Multiplying Wilds

Multiplying wilds are probably the second most popular kind of multiplier you can come across and they’re a rather simple one. It’s quite common for a wild symbol to act as a multiplier, so let’s say you get a winning combination which includes at least one wild; that win will be multiplied by its multiplier depending on the game’s paytable. A common multiplier wild is x2.

What is a Slot Payline?

A payline, also known as betting line or winning line, is a combination of symbols that results in a win, on a slot machine. Original slot machines only had one payline, and that would be won if three matching symbols created a horizontal line. When it comes to paylines, you can see how much your payline will win by looking at a paytable. Nowadays, paylines aren't just horizontal, and can be in a huge number of shapes, from zigzag to trapezium.

How do you redeem prizes?

REQUEST WITHDRAWAL

After the player has validated their identity by KYC, the player may request a withdrawal amount. Note: the withdraw amount must be $50.00 or more.

Click on the App menu and select Request Withdraw.

Next Select a payment system type from the pulldown box.

Enter the withdraw amount in USD.

Next enter your Skrill email address and click on the Send Request button.

The GF Admin will review and approve the payment.

This process may take-up to 48 hours.

Login to your Skrill account to see your withdrawal payment.

What is KYC Identity Verification

KYC Stands for (Know Your Customer). In order for a player to request a withdrawal, the GF admin must validate the player’s identity.

Click the menu and select the Verify Identity button.

The pull-down menu box will display three ID options.

Driver’s License, State ID, Passport.

Next, select one ID Type. Enter your ID number. Upload a picture of the front and back of your ID.

Next, verify your identity by clicking on the Verify button.

The Galaxy Fortunes admin will validate your identity if you have an authentic, up to date ID.

To find out the status of your KYC request validation, click on the verify request. If it says, ‘resolving’ then the Galaxy Fortunes admin has not verified your request.

If the GF Admin rejects your KYC request, you can upload another ID again. Once your KYC request has been verified, the app will no longer display the KYC request menu option.

This completes the KYC request verification instructions.

 

What are Slots Reels Games

Slots' reels games feature vertical columns that spin around, slowing to a stop as the game concludes. Ever since slots went from electronic to video, they began using random number generator technology instead of mechanics or electronic motors. With this innovative technology, complex algorithms are relied on to generate randomized numbers that are associated with stopping points on the reels. As soon as you play “Spin,” the algorithms spit out numbers that tell the reels where to stop—the time it takes the reels to spin and come to a stop is now done just to build suspense.

What are Free Spins?

Free spins are known to be some of the best bonuses around, offering you the chance to play new and exciting slots without risking your own cash. The result? You can win real prizes and try out the latest online slot machines for free.

What are Progressive Jackpots?

In these games, a tiny bit of each bet goes towards the jackpot which keeps growing until someone wins it.

What is a Scatter Game?

Scatter symbols give you a winning spin when two or more of them are showing regardless of whether they're on a payline or not. In lots of games, Scatter symbols trigger bonus rounds and other special prizes.

How do you buy additional Tokens?

From the Galaxy Fortunes casino lobby, select the BUY button. Select from the four game token packages.

$20.00, $50.00, $100.00, $250.00

Skrill gives you the option to login into an existing Skrill account or to create a new account.

After you login to your Skrill account, from the menu select deposit.

The app offers two payment systems. Skrill Payment or Google Pay

Next, select your payment method.

If you select Skrill Payment, it allows you the option to use your Visa, Mastercard or Debit card.

Skrill also offers Direct Bank Transfers.

If you select a credit card, pick from your existing credit cards, or add a new card. Complete the deposit.

If you select the Direct Bank Transfer option, click on Deposit Now. Select an existing bank account or select Add Bank Account. Complete your bank account set up. Special note: direct bank transfers can take-up to three business days. The purchased game tokens are now available to use in your Galaxy Fortunes player account.

How do you close Player Accounts?

If you wish to close your Player Account, you may do so at any time by selecting the ‘Contact Us’ link on the Platform and filling in the form ‘Close Customer Account’ or by emailing Galaxy Fortunes